PriyoShee Premium Collection
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Fast Delivery Across Bangladesh
Return & Exchange Policy
PRIYOSHEE CUSTOMER CARE
Return & Exchange Policy
At PriyoShee, we want every customer to receive the correct product in good condition. Please review our exchange policy before placing your order.
Important Note
Hygiene Notice
Due to hygiene reasons, innerwear products are not eligible for return or exchange unless the product is damaged, defective, wrong, or missing from the delivered order.
Eligible for Exchange
Available for damaged, defective, wrong, or missing product issues caused by PriyoShee.
Product Condition
Product must be unused, unworn, unwashed, and returned with original packaging, tags, and included items where applicable.
Contact Time
Please contact PriyoShee support within 24 hours of receiving your order if there is an issue.
Return & Exchange Rules
What We Need to Review a Claim
Contact us within 24 hours after delivery
Share clear photos/videos of the issue
Product must be unused and unwashed
Original packaging must be available
Policy Summary
Eligibility at a Glance
Use this summary to understand which issues may be reviewed for exchange support.
| Reason | Status | Note |
|---|---|---|
| Damaged or defective product | Eligible | Clear photo/video proof required |
| Wrong item, color, or size from PriyoShee | Eligible | Replacement support available |
| Missing item | Eligible for review | Share order details and evidence |
| Customer changed mind | Not eligible | Hygiene-sensitive products cannot be returned for this reason |
| Customer-selected wrong size | Not eligible | Please check Size Guide and product options before ordering |
| Used or washed product | Not eligible | Product must remain unused and in original condition |
Eligible Cases
Exchange May Be Reviewed For
- Damaged product
- Defective product
- Wrong item delivered
- Wrong color delivered because of PriyoShee error
- Wrong size delivered because of PriyoShee error
- Missing item in an order
Not Eligible
Items We Cannot Accept
- Customer changed mind
- Customer selected the wrong size
- Used, worn, washed, opened, or damaged-after-delivery product
- Product returned without original packaging, tags, or included items
- Innerwear, panty, bodysuit, and hygiene-sensitive products for change-of-mind or customer size-selection reasons
How to Request an Exchange
Simple Review Process
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Contact PriyoShee support within 24 hours of receiving the product.
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Share your order details with clear photos/videos of the issue.
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Our support team will review the request and confirm the next step.
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If approved, we will guide you through replacement or exchange support.
Proof & Verification
Customers should provide clear photo/video evidence. An unboxing video is strongly recommended and may be required for verification.
Delivery Charge
If damage or mistake is caused by PriyoShee, PriyoShee will handle replacement delivery cost.
Refund Note
Exchange First, Refund When Needed
We aim to resolve approved issues through replacement first. If a suitable replacement is unavailable, refund may be considered after review. Approved refunds are processed through the original payment method or another mutually agreed method, usually within an estimated 7 business days after approval.
Need Help?
Need Help With Your Order?
For return, exchange, damaged product, or order-related support, contact PriyoShee as soon as possible.
